Effective date: October 6, 2026
About these terms
These Terms of Service describe the rules for using Keptale at keptale.net, including creating, sharing, reading and paying to keep interactive Love Letters. Our Privacy Policy explains how we handle information associated with the service.
By using Keptale, you agree to these terms. If you do not agree, do not use the service.
Creating and sharing a letter
Keptale provides interactive Love Letters. Creation, preview, publication and sharing are free, and recipients do not need an account. You may include up to three photos and your own plain-text message and optional memory.
You retain any ownership rights you have in your letters and photos. You give Keptale permission to store, process and display that content only as needed to provide the service. You are responsible for having permission to share the content, including any personal information or photos of other people.
A letter's public link is unlisted: anyone with that link can read after opening the envelope. Keep your separate Manage Link private. Sharing a link cannot prevent a recipient from keeping their own copy.
Acceptable use
Use Keptale lawfully and respect other people's rights. You must not:
- Send threats, harassment, abusive material, scams or unwanted spam.
- Share illegal content, material involving the sexual exploitation of children, or intimate images without consent.
- Infringe copyright or other intellectual property rights, impersonate someone deceptively, or disclose personal information without permission.
- Attempt to access another person's account or private letter without authorization, bypass access controls or request limits, or disrupt the service.
- Use fraudulent payments or otherwise misuse checkout or refund processes.
Violations, suspension and termination
If you violate these terms, misuse the service, or create a risk to others, we may restrict your use of Keptale, suspend or terminate your account, disable sharing links, or remove letters and photos. We may also take these actions when required by law. Serious or repeated violations may result in permanent termination. Where appropriate, we may report unlawful activity to the relevant authorities or pursue legal remedies.
Where reasonably possible and lawful, we will explain the action and give you an opportunity to contact us about it. We may act without advance notice when needed to address fraud, unlawful content, urgent safety or security risks, or a legal requirement. To ask for a review, contact contact@keptale.net with a description of the issue.
Removed content may become permanently unavailable. Buying a saving option does not exempt a letter or account from these rules. Any payment or refund review remains subject to applicable consumer rights; suspension or termination does not remove rights that the law gives you.
Reporting abuse
To report a letter or other misuse, email contact@keptale.net with the subject "Abuse report", the public letter link if relevant, and a brief explanation. Do not send a Manage Link, password, payment-card details or unrelated private content. Reporting a letter does not require a Keptale account.
Availability and saving options
A free letter remains available for seven continuous days from its first active Open. A free unopened letter pauses after 30 days. Paused or expired letters have a 90-day recovery period before their content is removed. Those periods use continuous UTC time; editing and repeat opening do not reset the first Open.
100 Days costs $1.99 and saves a letter for 100 days from its first Open. Forever costs $5.99 and has no scheduled expiry. A valid 100 Days purchase can be upgraded to Forever for $4.00, including during its recovery period. These are one-time purchases, without a subscription. Applicable tax is shown at checkout.
Forever means there is no scheduled expiry while Keptale continues to operate. It remains subject to the creator's deletion choice, these terms and lawful removal. It is not a promise that a deleted letter can be recovered.
Your account and purchases
Google sign-in is required before buying a saving option. Signing in or creating an order alone does not bind the letter to an account. The first confirmed payment does; further purchases and payment-history access require that account. A holder of the original Manage Link retains letter-management access, but cannot access another account's payment history or buy as a different account.
Keep your Google account secure and use accurate account information. Contact contact@keptale.net if you suspect unauthorized access. Waffo Pancake handles checkout and payment processing. By completing checkout, you authorize the one-time payment displayed there; saving options do not renew automatically.
A payment return page does not confirm that saving has succeeded. Keptale confirms payment and saving through its verified server records. If confirmation is pending, check your account later instead of making another payment.
Deletion and refunds
Deletion is permanent for letter content, photos and responses. Required financial records are retained separately. A late payment cannot restore deleted content and may need refund review.
You may request a refund within 14 days after payment. To apply, email contact@keptale.net with the subject "Refund request", your purchase account email, the order or transaction reference, and the reason for your request. Refund requests are handled by email. Do not send payment-card details or a Manage Link. Submitting a request does not itself mean that the refund has been completed.
To report a billing error, contact the same address with the subject "Billing request" and your order or transaction reference.
Successful full refunds withdraw the corresponding saving entitlement; partial refunds require explicit review. Failed refund attempts do not withdraw it. Refunds do not reset the first Open or remove the account association. If recalculated saving has already expired, recipient access pauses under the normal lifecycle rules. Nothing in these terms excludes any refund, withdrawal or other consumer right that cannot lawfully be excluded.
Disclaimers and Limitation of Liability
Warranty disclaimer
Keptale offers the service on an "as is" and "as available" basis. Except where applicable law requires otherwise, we disclaim all express, implied and statutory warranties, including merchantability, suitability for a particular purpose and non-infringement.
We do not guarantee uninterrupted or error-free access, or that letters and photos will never be lost. Maintenance, technical failures or other interruptions may make the service unavailable. Keep your own copies of important words and photos independently of Keptale.
Limitation of liability
Where permitted by applicable law, Keptale will not be responsible for indirect, incidental, special, consequential or punitive damages arising from access to, use of, or inability to use the service. This includes lost profits, lost revenue, lost data or content, and losses resulting from service interruptions.
To the extent applicable law allows a financial limit, Keptale's aggregate liability for claims arising from the service is capped at the total you paid to Keptale during the 12 months before the event that led to the claim.
These provisions do not remove the saving entitlements or refund rights described in these terms. They do not exclude or restrict liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Your mandatory consumer rights remain unaffected.
Changes to these terms
We may update these terms as the service changes. Updates will be published on this page with a revised effective date.
Contact
For questions about the service, these terms, billing, abuse reports or privacy, contact contact@keptale.net. Use a subject that describes your request so it can be directed appropriately.